<p>&nbsp;</p> <div>一、前言</div> <div><span>1、<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>自我介绍</div> <div>讲师热情向同学问好，并作自我介绍（经历，资格等）</div> <div>&nbsp;</div> <div><span>&nbsp;&nbsp;&nbsp; </span>建立讲师威信，增强学员学习意愿</div> <div>&nbsp;</div> <div>&nbsp;</div> <div><span>2、<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>课程概述</div> <div>（展示投影片2.3）</div> <div>&nbsp;</div> <div>课程目的</div> <div align="left">使新人认识递交保单和售后服务的重要性，掌握正确的递交保单方法和如何做好售后服务。</div> <div align="left">&nbsp;</div> <div>&nbsp;</div> <div>课程大纲</div> <div align="left">1.递交保单的重要性</div> <div>2.递交保单的步骤</div> <div>3.售后服务的重要性</div> <div>4.售后服务的技巧与方法</div> <div>&nbsp;</div> <div>让学员了解本堂课程在180分钟可以学到什么</div> <div>&nbsp;</div> <div>&nbsp;</div> <div>二．递交保单的重要性</div> <p>7讲师手册递交保单和售后服务28页.doc</p> <p>&nbsp;</p> <p>&nbsp;</p>